Clark International Airport’s New Terminal, which is set to be operational by July of 2021, focuses on quietude and “contactless” solutions in this time of global health concerns.
Luzon International Premier Airport Development Corp. (LIPAD) helms the operations and management of CRK and has promised the public that the new terminal — a mega project with four levels, 110,000 square meters, and 8 million passenger capacity — is a terminal of safety, ease and quiet.
LIPAD CEO Bi Yong Chungunco reveals that peace of mind of travelers is high in the airport’s priority. Design and processes at the terminal uses this guiding principle. She says, “We will operate a ‘silent airport policy’, meaning it will be the quietest and most relaxing airport in the Philippines.”
No longer will there be a cacophony of voices such as calls for boarding and departures, save for emergencies. Travelers will rely on posted updates for quick reference. There will likewise be options with zero face-to-face interaction. Among these are the common-use self-service kiosks (CUSS) and the self-service bag drops. Travelers can check-in at these kiosks, shared by other airlines and that are without the need for ground staff.
Deeply intuitive design is also what the terminal’s interiors strive for. It focuses on giving the travelers a sense of familiarity and rids itself of complexities. The design allows for each traveler to be guided through the process and protocols for safe distancing, all necessary measures to ensure passenger safety in a pandemic.
Part of this is the use of color as consistent distinctions for certain uses. In the terminal, the use of green points to international flights, while blue points to domestic flights.
The new terminal’s look takes inspiration from nearby natural formations and landscape, including the vast mountain ranges of Zambales and Mt. Arayat in Pampanga. The airport’s color palette, therefore, integrated muted greens and blues with soft grays and browns, mimicking riverbeds, and bodies of water such as the crater lake of Mt. Pinatubo.
The layout of halls allows for the passenger experience to be without much fuss. The processes are streamlined.
A passenger enters the terminal and goes to the check in counters. After checking in, one goes straight to screening. After screening, one turns right for domestic flights or goes the other direction for immigration and international boarding.
The intention is clear: to make airport experience as seamless and as comfortable as possible. Passengers of all flights are treated with the highest level of service sans the blaring sounds.
About the LIPAD Corporation
Luzon International Premier Airport Development Corporation (LIPAD) is a special purpose company established to manage the operations and maintenance of Clark International Airport. The members of LIPAD Corporation are Filinvest Development Corporation, JG Summit Holdings Inc., Philippine Airport Ground Support Services Inc., Changi Airports Philippines (I) Pte. Ltd., a wholly owned subsidiary of Changi Airports International. The consortium members each have vast experience in airport operations, air transportation and property development. LIPAD Corporation has committed to bring in this expertise to transform Clark International Airport to a world-class airport.