Following the government’s recent announcement, locally stranded individuals (LSIs) will not be allowed on flights going to regions 6 (Western Visayas) and 8 (Eastern Visayas) for two weeks starting 28 June.
As AirAsia gradually resumes services, guests are informed that operations for domestic flights will be temporarily moved to Terminal 3 of the Ninoy Aquino International Airport from its previous location at Terminal 4.
The temporary suspension of Terminal 4 operations is until further notice by airport authorities.
The safety and wellbeing of our guests and Allstars remains AirAsia’s top priority. AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization.
Guests can expect enhanced safety measures throughout the entire journey, including pre-flight, in-flight, and arrival processes. These include the mandatory wearing of face masks to be permitted to travel, amongst others. Guests are also advised to check and comply with measures implemented by local airport authorities for a smooth travel experience.
Answers to frequently asked questions, including on travel documents, may be found here.
AirAsia is closely monitoring this situation and reserves the right to announce further policies according to the latest developments.
Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact our customer support team at support.airasia.com.