AirAsia is offering extended flexibility options for ALL existing flight bookings made on or before 22 March 2020 with a departure date between 23 March and 30 April 2020 (excluding Thailand and India domestic flight bookings operated by Thai AirAsia, airline code FD and AirAsia India, airline code I5).
Eligible guests can now select from the following range of flexible travel options immediately, using the airline’s AI chatbot AVA on support.airasia.com or airasia.com:
- Unlimited flight change: Change to any new travel date before 31 October 2020 on the same route any time up to 48 hours before flight departure an unlimited amount of times without any additional cost subject to seat availability; OR
- Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 365 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.
Note: These options are available only for upcoming flight bookings made on or before March 22, 2020, with a departure date between March 23, 2020 and April 30, 2020. However, these are not applicable for Thailand and India domestic flight bookings (operated by Thai AirAsia, airline code FD and AirAsia India, airline code I5) and all other flight bookings with a departure date from May 1, 2020 onwards.
Guests affected by flight cancellations will be promptly notified via registered email and SMS, please refer to the email received for more information.
Please refer to the COVID-19 Guideto check your eligibility and for information on how to submit your preferred travel arrangement request.
The above guest information is only applicable for direct online bookings made via airasia.com. For group bookings or those made with travel agents, kindly refer to your respective booking agent for further assistance.
Our customer support services including AVA are currently receiving a very high volume of requests and we are doing everything we can to assist our guests during this time. Please bear with us as we prioritise guests with immediate flight departure needs first.
AirAsia assures that the safety and wellbeing of our guests and Allstars is our top priority. AirAsia is complying with advice and regulations from local governments, civil aviation authorities, global and local health agencies, including the World Health Organisation.
AirAsia is closely monitoring this situation and reserves the right to announce further policies according to the latest developments.
Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact our customer support team at support.airasia.com. Guests are also encouraged to check their flight status at airasia.com/flightstatus for live updates.